Refund & Cancellation Policy

1. Cancellation Before Collection

You may cancel your booking free of charge under the following conditions:

• More than 2 hours before the scheduled visit - full cancellation, no charges
• Less than 2 hours before the scheduled visit - we'll do our best to accommodate, but a rescheduling may be more convenient

To cancel, call us at +91 91145 33538 or WhatsApp us at the same number.

2. Rescheduling

• You can reschedule your appointment free of charge at any time before the phlebotomist departs for your location
• Rescheduling is subject to slot availability
• We offer same-day rescheduling wherever possible
• For fasting tests, please ensure your new slot allows for proper fasting preparation

3. Cancellation After Sample Collection

Once our phlebotomist has collected your blood sample:

• The booking cannot be cancelled as the sample has already been dispatched for processing
• No refund will be issued for completed collections
• If you wish to add or remove specific tests after collection, please call us immediately - changes may be possible if the sample hasn't been processed yet

4. Refund Eligibility

Refunds are applicable in the following situations:

• Missed appointment by our team: If our phlebotomist fails to arrive within the scheduled slot without prior notice - full refund if prepaid
• Unable to collect sample: If the phlebotomist is unable to draw a sufficient sample and no re-collection is possible - full refund
• Duplicate payment: If you've been charged twice for the same booking - duplicate amount refunded
• Test not available: If a booked test is not available at any partner lab - full refund for that specific test
• Report not delivered: If we fail to deliver your report within 7 days of the promised timeline (excluding specialized tests) - full refund

5. Non-Refundable Situations

Refunds will not be issued in the following cases:

• You were not available at the given address during the scheduled slot (no-show)
• Sample was successfully collected and processed, but you're unsatisfied with the results - report accuracy is the responsibility of the partner laboratory
• You failed to follow specific test preparations (e.g., fasting requirements)
• Cancellation request received after the phlebotomist has reached your location

6. Refund Method

• All refunds will be processed via the original mode of payment
• For cash-on-collection bookings, no refund is needed as payment isn't made until collection
• Refunds are typically processed within 3-5 working days